Our First Responders...
Our Crisis Intervention Department operates a 24-Hour, 365/year Crisis Hotline that assesses callers' need for residential or non-residential services, arranges for emergency transportation to the shelter, and monitors our shelter's security systems for any potential threats to our clients and staff.
It is often said that our Crisis Intervention and Hotline Department are the central nervous system of Women's Protective Services. Not only is our crisis team the first voice a victim hears when they call us, but they are also maintaining our client's and their children's needs on a daily basis.
The Crisis Intervention staff participates in safety planning for each individual client, offers understanding and support, provides case management services, as well as informs our clients of any alternate resource assistance. Crisis Intervention staff are active advocates in each of our client's daily lives to ensure that they are safe and that growth continues to be fostered at WPS. As our services require our shelter to remain open 24/7, there are always at least two Advocates on-site to take care of Hotline, our client's needs, as well as the safety of our facility.
Our Crisis Intervention staff is highly trained in deescalation, informal counseling, crisis communication, safety and security procedures, emergency weather procedures, intruder threats, medical and mental health intervention, as well as law enforcement intervention.